User-Guides

User-Guides

Bringing Roadside Assistance into the Digital Age!

What is eAutorescue?

 

eAutorescue is a digital platform for roadside assistance that connects stranded motorists with field technicians in real time. By instantly matching motorists with the field technician closest to them, our solution compresses industry average wait times by over 50%

Who Uses eAutorescue?

CUSTOMERS

Our Customer App offers a supportive community for motorists in need of roadside assistance. 

No subscription necessary; no lost time browsing yellow pages, or long waits through call centers.

Download the app and when that emergency happens, simply tap your phone – help will arrive in a flash!

The Customer User-Guide, below, summarizes all the essentials you will need to get started as a Customer.

SERVICE PROVIDERS 

eAutorescue benefits service providers (vendors) through increased sales, a superior customer experience, resource management, and instant payments for better cash flow management.

Our vendor panel enables vendors to manage their account and their field technicians on the platform.

The Vendor User-Guide, below, summarizes all the essentials you will need to get started as a Vendor.

FIELD TECHNICIANS

Our  Field Technician App empowers technicians out in the field with omni-channel communication capabilities to accept service requests, communicate with motorists, and easily navigate to service locations, in real time.

The App enables field technicicans to manage their account, update their personal info, and access help & support from dispatch.

The Field Technician User-Guide, below, summarizes all the essentials you will need to get started as a Field Technician.

Customer User-Guide

Vendor User-Guide

Field Technician User-Guide

On-demand assistance,
when you need it most...

Download Our App...join the community!