Field Offices

Field Offices

Bringing Roadside Assistance into the Digital Age!

Field Offices & Service Desks

We recognize and appreciate our vendors’ and field technicians’ need for in-person support. eAutorescue operates a network of field offices and service desks across the United States to make it easy and convenient for our vendors and field technicians to access in-person support when they need to.

 

FIELD OFFICE vs. SERVICE DESK

Field offices are dedicated offices manned by full-time eAutorescue support employees. Service desks, on the other hand, are smaller kiosks inside other businesses, manned by 3rd party independent contractors. Both support locations are launched based on the size of our customer base and number of vendors/field technicians operating in the location.

 

SERVICES PROVIDED

All our support locations serve the same function – to provide our vendors and field technicians the convenience to speak to a support representative in person.  As new locations are added, our location page will be updated accordingly. Please check the location page regularly for new locations.

 

HOURS OF OPERATION

Hours of operation for each support location may vary based on  local needs.  In general,  most locations will be open from 9:00am – 5:00pm (local time).

Locations - FAQs

QTN:        

Can eAutorescue customers/users get support at field offices or service desk locations?

ANS:     

No, field offices and service desks are reserved for assisting vendors and field technicians. Our customers/users have a dedicated Help Desk that operates 24/7, to answer questions or address any issues you may have.

QTN:        

Where should customers/users direct their questions/queries?

ANS    

Customers/users should direct questions about their service orders, account issues, service complaints, and/or queries regarding fee charges or refunds directly to our Customer Care Department, open 24/7, via various channels: Text; Chat; Email; or by Phone:

QTN:        

What sorts of issues can vendors or field technicians get help with at eAutorescue field offices/service desks?

ANS    

eAutorescue representatives can help you with any questions related to enrolling to provide services on the platform. This could be a technical question such as account setup,  direct deposits, document uploads such as proof of insurance,  driver’s license, or how to use in-app messaging to contact users.

Also, certain field office locations are where you can go to get your vehicle inspected (if your locale/city requires it). Please check the information on the field office/service desk nearest to you to see if you can get an inspection done there.

QTN:        

When will eAutorescue open an office in my city?

ANS:     

eAutorescue locates offices/service desks based on where we have large numbers of vendors/field technicians. So, if you’re operating in a city that doesn’t have a lot of vendors and/or field technicians, you’re less likely to have a field office or service desk.

QTN:       

Should I go to an eAutorescue office or service desk about an emergency?

ANS:    

No. If you’re having a safety emergency, your first step should be to call 911. Once you’re safe, you can reach eAutorescue’s customer support 24/7 at:

 Tel:                                 (888) 902-3346 

Email:                            CustomerCare@eAutorescue.com

Submit Ticket:             Here