Field Offices

Field Offices

Bringing Roadside Assistance into the Digital Age!

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Field Offices & Service Desks

We recognize and appreciate our vendors’ and field technicians’ need for in-person support. eAutorescue operates a network of field offices and service desks across the United States to make it easy and convenient for our vendors and field technicians to access in-person support when they need to.

 

FIELD OFFICE vs. SERVICE DESK

Field offices are dedicated offices manned by full-time eAutorescue support employees. Service desks, on the other hand, are smaller kiosks inside other businesses, manned by 3rd party independent contractors. Both support locations are launched based on the size of our customer base and number of vendors/field technicians operating in the location.

 

SERVICES PROVIDED

All our support locations serve the same function – to provide our vendors and field technicians the convenience to speak to a support representative in person.  As new locations are added, our location page will be updated accordingly. Please check the location page regularly for new locations.

 

HOURS OF OPERATION

Hours of operation for each support location may vary based on  local needs.  In general,  most locations will be open from 9:00am – 5:00pm (local time).

Locations - FAQs

QTN:        

Can eAutorescue customers/users get support at field offices or service desk locations?

ANS:     

No, field offices and service desks are reserved for assisting vendors and field technicians. Our customers/users have a dedicated Help Desk that operates 24/7, to answer questions or address any issues you may have.

QTN:        

Where should customers/users direct their questions/queries?

ANS:     

Customers/users should direct questions about their service orders, account issues, service complaints, and/or queries regarding fee charges or refunds directly to our Customer Care Department, open 24/7, via various channels: Text; Chat; Email; or by Phone:

QTN:        

What sorts of issues can vendors or field technicians get help with at eAutorescue field offices/service desks?

ANS:     

eAutorescue representatives can help you with any questions related to enrolling to provide services on the platform. This could be a technical question such as account setup,  direct deposits, document uploads such as proof of insurance,  driver’s license, or how to use in-app messaging to contact users.

Also, certain field office locations are where you can go to get your vehicle inspected (if your locale/city requires it). Please check the information on the field office/service desk nearest to you to see if you can get an inspection done there.

QTN:        

When will eAutorescue open an office in my city?

ANS:     

eAutorescue locates offices/service desks based on where we have large numbers of vendors/field technicians. So, if you’re operating in a city that doesn’t have a lot of vendors and/or field technicians, you’re less likely to have a field office or service desk.

QTN:       

Should I go to an eAutorescue office or service desk about an emergency?

ANS:    

No. If you’re having a safety emergency, your first step should be to call 911. Once you’re safe, you can reach eAutorescue’s customer support 24/7 at:

 Tel:                                 (888) 902-3346 

Email:                            CustomerCare@eAutorescue.com

Submit Ticket:             Here

Corporate Office

3133 W. Frye Rd., Ste 101
Chandler AZ 85226

Call us today: (480) 498-8075

FAQ

Most frequent questions and answers

To set up your account, download our App and enter your basic personal info:

  • First and Last Name
  • Phone number
  • Email Address

*You do not need to enter or store your payment info in the App. However, in order to place your request for service you will be prompted to enter a valid form of payment. The following are the
accepted forms of payment: American Express, Mastercard, Visa, Discover and most debit cards with Mastercard/Visa logo

Our Mobile Apps are supported on the following platforms:

  • iOS (iPhone, iPod touch, and/or iPad)
  • Android 2.2 or newer

Yes! All sensitive information is encrypted and no personal information is stored on your mobile device. However, mobile devices do offer you the ability to store your login information for apps installed on the device. If you choose to store your login information, any person who has access to your mobile device can access your account.

Our mobile App gives you the ability to access your account information, edit it, view news releases, report an outage, and contact us via in-app support messaging. Alternatively, you may also reach our Support Center via phone: (888) 903-3346 or email: ClientCare@eAutorescue.com

Simply look for ‘eAutorescue’ in the App Store or in the Android market and download it to your phone. No memberships or subscriptions required to start using our App.

No. Our Mobile App is completely free to download and install.

No. There is no membership or subscription required. Simply download our App and set up your account, you are now ready to request services.

The information you see in the Mobile App is shown in real-time, so it’s always accurate. However, if you keep the Mobile App open for an extended period of time, you should refresh the page by selecting a new option in order to ensure the information is still current.

Currently, we are available in Phoenix AZ and Tucson AZ. We will be launching our services in new
cities nationwide, in due course. Check our ‘Locations’ here

 Our corporate office is located at: 

9375 E Shea Blvd., Ste 100 Scottsdale  AZ 85260

Follow this link for a list of our existing and future field offices HERE. 

You may contact us by phone at: (888) 902-3346
Or email at: CustomerCare@eAutorescue.com

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